Livraison

Garantie

We stand behind the quality of our bags, hardshell luggage and accessories with a Limited Lifetime Warranty — our guarantee that every Herschel Supply item is free of material and manufacturing defects. Cette garantie est valable tout au long de la vie de l’acheteur d’origine, à compter de la date d’achat par un détaillant Herschel Supply autorisé, sous réserve des lois applicables.

Retours

If you’d like to return a product purchased from our online store, please go to our Self-Service Returns page and login using your Herschel Supply account, or as a guest. You'll be given a RA# and emailed instructions on how to complete your return.

Herschel Supply products that are purchased online excluding promotional or sale items can be returned within 30 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused, unwashed and accompanied by the original hangtags. Nous nous réservons le droit de déterminer l'état du produit.

Items purchased between November 1st 2023 and December 31st 2023 are eligible for a full return with the original receipt until January 31st, 2024. The return value will be put on to the original form of payment or a store credit for the original purchase value.

*All sale items outside of this time period are final sale. Customers are responsible for all shipping expenses upon the return of Herschel Supply product(s).

100 Day Trial Policy

We built our Herschel Heritage™ Hardshell Luggage for a lifetime of travel, backed by our signature Lifetime Warranty. Our 100 Day Trial policy gives you time to make sure it’s perfect for all the trips you’re taking. Not quite right for you? No problem — just file a return within 100 days of receiving your luggage. Le remboursement se fait sur le moyen de paiement initial de la commande. Les frais de port de retour d'un article Herschel Supply sont à la charge de l'acheteur. Please note that we cannot accept returns on luggage in an unsellable condition. Our 100 Day Trial policy is void if your luggage has been used in transit.